Customer Help

Most orders are processed and shipped within 1-2 business days. Be on the lookout for your order 5-7 business days after you receive your shipping confirmation email.

We offer free shipping on orders over $40 (pre-tax). For all other orders, a flat shipping rate fee of $7.95 will be applied at checkout. Orders are shipped via UPS.

We do not offer international shipping at this time.

When your order is fulfilled and shipped, you will receive an email confirmation with tracking information. Please check your email inbox, spam, and/or promotions folder. If you do not receive a shipping confirmation in 1-2 business days after placing your order, please reach out to our Cake Merch™ customer support team. Please note that we are unable to ship outside of the United States.

We accept Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, and ShopPay.

To start the returns process, simply enter the Cake Merch™ Returns Center and enter your order number or email to begin processing your return. Items are eligible for return if they are returned within 30 days of receipt in "as new" condition; apparel items must be unworn, unlaundered, and unaltered. All returns must be shipped from within the US - we are unable to accept international returns at this time. Please note a flat fee of $7.95 for return shipping will be deducted from your return refund.

We are unable to process direct exchanges at this time - to exchange an item, process a return and then purchase your desired item through the Cake Merch™ store at your convenience or once your return has been processed. For more information about returns, damages and missing items, please view our Returns Policy.

Please reach out to our customer support team at cakemerch@harperandscott.com for assistance. Be sure to share pictures of the damaged items and packaging for the claims process. For more information about damages, please view our Returns Policy.

Please reach out to our customer support team at cakemerch@harperandscott.com for assistance. For more information about missing items, please view our Returns Policy.

Once an order is placed, we are unable to change your order. We are able to process cancellations on orders if they have not been processed for shipping. Please reach out to our customer support team at cakemerch@harperandscott.com for assistance.

You may leave an optional gift message on your order in the gift message field in your Shopping Bag. The packing slip that comes with the order may be used as a gift receipt and does not include any pricing information.

Cake Merch™ orders and fulfilment are handled directly by our third party vendor partner, Harper + Scott. As such Cake Merch™ order history and order tracking will not be listed in your Cheesecake Rewards® account.

When your order is fulfilled and shipped, you will receive an email confirmation with tracking information. Please check your email inbox, spam, and/or promotions folder. If you do not receive a shipping confirmation in 1-2 business days after placing your order, please reach out to our Cake Merch™ customer support team. Please note that we are unable to ship outside of the United States.

Please reach out to our Cake Merch™ Support Team via the link below or the chatbot in the bottom right corner of the site.